Product Data and Orders
Everything you need to list and order products on Core
Core is our online platform connecting you to pricing, imagery and attribute data for every SKU in our brands’ collections.
Core also provides live stock feeds (where required) and a simple ordering interface – allowing you to place orders either manually or via integration with your e-commerce platform.
It also sends your orders straight to the nominated home-delivery logistics partner(s) (see below) to streamline the final mile delivery process.
Once onboarded, you will be provided with a Core login and any brand-specific details you need to get started.
Final mile logistics
Frictionless delivery straight to your customer’s door
We partner with a range of home-delivery and parcel specialists, chosen per brand to match each product’s unique needs.
Each of these providers takes delivery of your orders directly from the supplier (our brand(s)) and drop-ships each order directly to your end customer.
When you onboard with us, a trade account will be setup with the relevant provider(s) in your company’s name. Delivery rates for individual items (i.e. “worst-case” costs assuming a single-item delivery) are available in the data feeds within Core.
When you place an order on Core, the logistics provider will be notified before dispatch, ensuring a smooth process. Once the goods are received, they’ll contact your customer, arrange delivery, and send the invoice directly to you.
customs clearance specialist
Dubee will liaise directly with the supplying brand on your behalf
Engaging a single agent ensures smooth transit through customs and minimises the risk of hold-ups due to missing or delayed documentation. At the time of writing, Dubee charges £35 per declaration (though this is subject to change from time to time).
When you onboard, you’ll receive an invitation to complete your Dubee Agency account setup. You simply need to connect a bank account to enable Direct Debit payments to Dubee, and complete their online authorisation to act on your behalf.
You will also need an EORI number before your Dubee Account can be setup (this is a 5-minute process).
Postponed Import VAT
Engaging Dubee Agency also means (if you are VAT registered) you will be able to take advantage of the UK’s Postponed VAT Accounting (PVA) scheme, allowing you to declare and recover import VAT on the same VAT return, rather than having to pay it up front when the goods are imported and recover it later.
To do so, you simply need to keep track of your import VAT and report it to HMRC on your VAT returns. You can get monthly postponed import VAT statements by signing up for the Customs Declaration Service.
If you pay an accountant to prepare and file your VAT returns, they will be able to assist with this.
The Fun stuff...
- Invoicing: No invoices will be issued to you directly by Veritas Designs unless by separate agreement. You will be invoiced for the relevant items/services directly by the service providers, i.e.:
- The relevant brand for goods;
- The relevant logistics provider for UK delivery to your customer; and
- Dubee Agency for import declarations.
- Shipping costs to the UK: While it is expected that consolidated order volumes among retailers for each brand will quickly exceed minimum values for free shipping to the UK, volumes may initially (in the first few weeks) and/or from time to time fall below this level. Shipments from the EU totalling less than the required (combined) value for free shipping will be subject to a total delivery cost of up to approximately €300 (based on current prevailing rates which may change from time to time), which will be split proportionally between the retailers who have placed an order within the shipment.
- Customs duty: Dubee Agency will confirm to you what (if any) customs duty is payable on the goods you are importing and assist with payment. In many cases, customs duty is likely to be 0%, however duties of between 2% and 20% are possible, depending on an item’s commodity code and country of origin.
- UK mainland delivery only: At present, Our logistics providers deliver to mainland England, Scotland and Wales only. Delivery of Veritas Designs brand products to UK areas outside this territory is coming soon.
- Damages: Item damage is the responsibility of the relevant brand up until the point of delivery to the UK destination (the relevant logistics company’s warehouse/depot). Items with damaged packaging on arrival will be inspected by the logistics company and any item damage reported immediately to the relevant brand. Items with undamaged packaging will not be inspected. Items damaged under the care of the relevant logistics company (during storage or transit to the end consumer) must be reported within 7 days of delivery.
- Returns: Where items are to be returned in line with your policies, The logistics company can arrange collections on a case-by-case basis, with costs quoted accordingly. Due to shipping costs rendering the return of items to Europe unfeasible, Veritas Designs brands cannot accept restocking. However, returned items may be stored by certain logistics companies free of charge for up to 6 weeks, facilitating resale through your clearance channels.
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