Order processing
All orders will be processed through Core, our Wholesale Operations Platform.
Core connects to your e-commerce platform(s) through API or EDI, provides live stock feeds, and passes orders directly to our wholesaler partners. It also feeds order details to our home-delivery logistics partner(s) (see below) to streamline the final mile delivery process. Upon completion of our onboarding form, you will be provided with login credentials for Core and we will liaise with you directly to setup integration with your system(s).
Final mile logistics
We have partnered with home delivery specialists Kinetic Logistics
Kinetic will drop-ship orders to your customers. When you onboard with us, we will setup a trade account with Kinetic in your company’s name.
Delivery costs provided through Core will show worst-case costs based on single-item deliveries. Kinetic Logistics shipments are insured for damage in transit of up to £500.
customs clearance specialist
Dubee will liaise directly with Veritas Designs wholesalers on your behalf
Dubee will liaise directly with Veritas Designs wholesalers on your behalf, and engaging a single agent ensures smooth transit through customs and minimises the risk of hold-ups due to missing or delayed documentation. At the time of writing, Dubee charges £35 per declaration (though this is subject to change from time to time).
We will setup a Dubee Agency account for you when you onboard with us. Once setup, you will need to connect a bank account in your Dubee account to enable Direct Debit payments, and complete an online authorisation for them to act on your behalf.
You will also need an EORI number before your Dubee Account can be setup (this is a 5-minute process).
Postponed Import VAT
Engaging Dubee Agency also means (if you are VAT registered) you will be able to take advantage of the UK’s Postponed VAT Accounting (PVA) scheme, allowing you to declare and recover import VAT on the same VAT return, rather than having to pay it up front when the goods are imported and recover it later.
To do so, you simply need to keep track of your import VAT and report it to HMRC on your VAT returns. You can get monthly postponed import VAT statements by signing up for the Customs Declaration Service.
If you pay an accountant to prepare and file your VAT returns, they will be able to assist with this.
The Fun stuff...
- Invoicing: No invoices will be issued to you directly by Veritas Designs unless by separate agreement. You will be invoiced for the relevant items/services directly by the service providers, i.e.:
- The Wholesaler(s) for goods (invoiced in EUR €);
- Kinetic Logistics for UK delivery; and
- Dubee Agency for import declarations.
- Foreign currency: You will be invoiced by Veritas Designs wholesalers in EUR (€). If you don’t already have a foreign currency solution in place you may wish to explore this, as it can provide considerable savings and efficiencies over FX conversions directly through the bank. If you are unsure on this, please let us know as we can point you in the direction of a number of trusted partners.
- Shipping costs to the UK: While it is expected that consolidated order volumes amongst retailers for each wholesaler will quickly exceed minimum values for free shipping to the UK, volumes may initially (in the first few weeks) and/or from time to time fall below this level. Shipments from the EU totalling less than the required (combined) value for free shipping will be subject to a total delivery cost of up to approximately €300 (based on current prevailing rates which may change from time to time), which will be split proportionally between the retailers who have placed an order within the shipment.
- Customs duty: Dubee Agency will confirm to you what (if any) customs duty is payable on the goods you are importing and assist with payment. In many cases, customs duty is likely to be 0%, however duties of between 2% and 20% are possible, depending on an item’s commodity code and country of origin.
- UK mainland delivery only: At present, Kinetic Logistics delivers to mainland England, Scotland and Wales only. Delivery of Veritas Designs wholesaler brand products to UK areas outside this territory is coming soon.
- Damages: Item damage is the responsibility of the Wholesaler up until the point of delivery to the UK destination (Kinetic Logistics warehouse). Items with damaged packaging on arrival will be inspected by Kinetic and any item damage reported immediately to the Wholesaler. Items with undamaged packaging will not be inspected. Items damaged under the care of Kinetic Logistics (during storage or transit to the end consumer) must be reported within 7 days of delivery.
- Returns: Where items are to be returned in line with your policies, Kinetic Logistics can arrange collections on a case-by-case basis, with costs quoted accordingly. Due to shipping costs rendering the return of items to Europe unfeasible, Veritas Designs partners cannot accept restocking. However, returned items can be stored by Kinetic free of charge for up to 6 weeks, facilitating resale through your clearance channels.
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